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Shipping Policy

Glowing Ambiance Candles processes all orders when payment is received.

All candles are handcrafted and hand poured so please allow 3-5 business days for your order to be shipped.  

 

Glowing Ambiance Candles Shipping Rates.

 

* Standard Shipping FREE  for orders over $150

* Orders under $150 standard shipping $15.95 

* Express Shipping FREE for order over $200

* Orders under $150 Express Shipping  $25 

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 Please ensure your name , address, contact number are correct when placing orders. 

Glowing Ambiance Candles are not liable if any products that are lost or unable to be delivered due to incorrect details and the delivery provider will not deliver. 

Monthly Subscription

Each month there is a new theme with a different candle, new fragrance trend or unusual scent combinations or old favourites.  You’ll never know what you will receive until you open your surprise package.

 

Introducing our Candle of the Month subscription service!

Each month we'll send you a handcrafted candle with a scent of the month to add to your collection.

When you subscribe each candle will be shipped on the first day of month.

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Our candles are handcrafted in Australia from high -quality natural organic ingredients our arrange of fragrance oils are selected blends to add a perfect aroma to your home.

All our products are non-toxic and safe for your family.

 

Also make a great gift for any occasion Weddings, Baby Showers, Christenings, Anniversaries, Mother's Day, Christmas, and birthdays etc.

So go no, sign up for our Candle of the Monthly Subscription today!!

 You won't be disappointed!

Free shipping in Australia.

We cannot ship monthly subscription orders outside Australia.

Candle Care and Safety Policy

  1. Trim wicks to 5mm before each burn.

  2. For first burn allow melt pool (Liquid wax) to reach edges of glass jar, this will ensure maximum fragrance and efficiency of your candle.
    As a guide this will take 4 hours for a MEDIUM candle and 6 hours for an Extra Large Candle. Do not burn any longer than this on their first burn. 

  3. For all burns thereafter the first, Do Not burn candle for more than 4 hours at a time.

Safety

  1. Place candle on a flat, stable, heat-resistant surface before lighting. 

  2. Keep candle away from anything that could catch fire. Keep away from drafts, moisture and water. 

  3. Never use water to extinguish candle. 

  4. Never leave burning candle unattended and ensure it's extinguished before leaving room. 

  5. Never move candle while burning or if there's liquid wax, ensure wax is solid before handling.

  6. Do not touch wax when in liquid state. 

  7. Keep wicks centred in jar, don't allow it to float too close to edge as this can cause the glass to overheat. 

  8. Keep candle out of reach or children and pets. 

  9. Do not use lid to extinguish candle. 

  10. Cease burning candle when there is 10mm of solid wax remaining in vessel.  

Terms & Conditions Policy 

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Glowing Ambiance Candles, the terms “we”, “us” and “our” refer to glowingambiancecandles.com.au

 

Please read these Terms and conditions carefully before accessing or using our website. Accessing or using any part of the site, you agree and bound by these Terms and Conditions.

 

Purchasing products, you agree to our service agreement referenced herein and/or available by hyperlink.

 

Our store www.glowingambiancecandles.com.au provides products online that are available for you.

 

1 - ONLINE STORE TERMS

By agreeing to these Terms and Conditions you have given us your consent to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your account.

You understand that your personal details re: Credit card information is always encrypted during transfer over networks to process your purchase.

 

2 – PRODUCT OF INFORMATION

The material on this site is provided for general information only.

Information on this site is accurate, complete, and current any products on this site may contains information that is provided for your reference.

Some products may be in limited quantities due to special limited editions.

Photo images of our products cannot guarantee they will be accurate ie: colours may appear slightly different on our website.

We reserve the right to discontinue any product at any time.

 

3 - PRODUCT AND PRICES

Our products and pricing will be subject to changes without prior notice due to the increasing cost of materials .

 

4 - CUSTOMER ACCOUNT INFORMATION

We reserve the right to refuse any order that has been placed online.

If we need to cancel any orders, we will notify you by e‑mail, billing address, or phone number.

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website.

 

 5- OPTIONAL

We shall have no liability from or relating to your use of our website.

The use of our website is entirely at your own risk and discretion, and you should ensure you understanding and approval of our user terms and conditions.

We may also, in the future, offer new products through our website (including the release of new products). Such new products shall also be subject to these Terms of Service.

 

6- THIRD-PARTY

Products are available from a third-party suppliers.

Links to our third-party suppliers can be found on our website and will direct you to their contact details.

Gowling Ambiance Candles are not liable for any damages related to the purchase or use of our products, that are purchased from or in connection with any third-party supplier.

Please contact the supplier directly on their contact details - For any complaints, claims, concerns, or questions regarding third-party Suppliers products. 

 

7- USER COMMENTS, FEEDBACK 

Glowing Ambiance Candles shall be under no obligation to respond to any conflict to pay compensation for any comments.

We are obligation to monitor, edit, remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene or violates glowing ambiance candles business. 

Customers agrees their comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or proprietary right.

Glowing Ambiance Candles takes no responsibility and assume no liability for any comments posted on our website by any third-party.

 

8 - DISCLAIMER OF WARRANTIES

We do not guarantee our products if you Do Not use them in guidance with our Candle Care User Instructions.

The customer also agree the use of any of our products will be at the customer own risk.  

Any loss or damage of any kind incurred as a result of the customers incorrect use of the glowing ambiance candles products will be at the customers responsibility and no expense will be paid by Glowing Ambiance Candles Business.   

 

9- These Terms and Condition shall be governed by and in are accordance with the laws of Australia.

Any questions about the Terms and Conditions Policy should be emailed e: glowingambiancecandles13@gmail.com

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